General
MetalMax Roofing and Siding, LLC, and their respective affiliates (collectively, “MetalMax,” “Company,” “we,” or “us”), respect your privacy. We have created the following Privacy Policy to let you know what personal information we collect when you contact us, visit our websites, purchase our products, and use our services, why we collect it, and how it is used and disclosed. As used in this policy, “personal information” and “information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be hyperlinked, directly or indirectly, with a natural person. For California, the natural person is one who resides in California (or a household having one or more California members), where the information is not excluded from coverage under the California Consumer Privacy Act (CCPA). Information excluded from CCPA coverage may be subject to separate privacy policies we maintain in compliance other applicable laws.
This policy may change from time to time to reflect our internal needs, customer feedback, or changes in law or regulation. We will post any changes on our website.
PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW REQUIRES, EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST THE COMPANY ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. PLEASE SEE THE DISPUTE RESOLUTION AND ARBITRATION PROCEDURE BELOW.
Information Collection, Use, and Sharing
We are the sole owners of the information we collect from you. We only have access to/collect information that you voluntarily give us. The table below summarizes the categories of information we collect and the purpose of the collection. We will not share your Information with any third party outside of the Company, other than as necessary to provide a service to you or fulfill your request. Unless you ask us not to, we may contact you in the future to tell you about specials, new products or services, or changes to this Privacy Policy.
Identifiers, such as: Name, postal address, email address, IP address, identification numbers (e.g., social security number, driver’s license number, state identification number, military identification number or passport number)
- To respond to consumers’ requests and inquiries
- Communicate with consumers regarding our products or services
- Enter into and process transactions with consumers
- Send marketing communications
- To confirm identity
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as: Phone number, bank account number, credit card number, debit card number, and other financial information, such as signature
- To respond to consumers’ requests and inquiries
- Enter into and process transactions with consumers
- To confirm identity
- Obtain authorization to collect payments
- Collect payments
Protected classification characteristic under California or federal law, including date of birth.
- To confirm identity
- Enter into and process transactions with consumers
Geolocation Information, including IP address
- To respond to consumers’ requests and inquiries
Sensory data, such as: Audio information from voicemail messages and/or recorded phone calls
- To communicate with you; some phone calls are recorded (with your consent) for training our staff and for quality assurance purposes
Professional or employment-related information, such as: Information regarding current occupation
- To communicate with you; some phone calls are recorded (with your consent) for training our staff and for quality assurance purposes
Sales of Information
We do not engage in transactions to provide any third party with personal information about you in exchange for anything of value.
Your Access to and Control Over Information
You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the contact us online form or phone number given on our website:
- See what Information we have about you, if any.
- Change/correct any Information we have about you.
- Have us delete any Information we have about you.
- Express any concern you have about our use of your Information.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site. However, we have no access to or control over these cookies.
We may use an outside delivery or shipping company to ship or deliver orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, MetalMax currently does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit https://www.allaboutdnt.com.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security
We take precautions to protect your Information. When you submit sensitive Information via the Service, your Information is protected both online and offline.
Wherever we collect sensitive Information such as credit card data, that Information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job for example, billing or customer service are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
California Consumer Privacy Act Rights
Right to Know: California residents are entitled to ask us for a notice describing (1) the categories of personal information we have collected in the preceding 12 months, (2) the categories of sources of that information, (3) the business or commercial purpose for collecting that information, (4) the categories of third parties and affiliates the information is shared with, (5) whether the information was sold, and (6) whether we sell the information of minors under 16 (we do not). If you would like a copy of this notice, you may submit a request to our online contact form, or place a request by calling 615-494-1693. We will contact you to verify the request and will ask that you provide information that matches the identifying information you provided that we already maintain. Please allow up to 45 days for us to provide this notice.
Data Portability: California residents have the right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance. If you would like a copy of this notice, you may submit a request to our online contact form, or place a request by calling 615-494-1693. We will contact you to verify the request and will ask that you provide information that matches the identifying information you provided that we already maintain. Please allow up to 45 days for us to provide this notice.
Right to Request Deletion: California residents are entitled to request the deletion of their personal information collected or maintained by us. If you would like some or all of the personal information we have collected and maintained about you deleted, you may submit a request to our online contact form, or place a request by calling 615-494-1693. We will contact you to verify the request and will ask that you provide information that matches the identifying information you provided that we already maintain. Please allow up to 45 days for us to provide this notice.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date above.
Dispute Resolution and Agreement to Arbitrate
By providing information to us, you and we agree that if there is any controversy, claim, action, or dispute arising out of or related to your use of our services or the breach, enforcement, interpretation, or validity of this Policy or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Both you and we agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. The parties expressly agree that this arbitration provision and any arbitration under this agreement is governed and controlled by the Federal Arbitration Act. Other rights that you and we would otherwise have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such disputes shall be submitted to the American Arbitration Association (AAA) or JAMS, for binding arbitration under its rules then in effect, before one arbitrator to be mutually agreed upon by both parties. The rules for arbitration may be reviewed at jamsadr.com. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Policy, including any claim that all or any part of this Policy is void or voidable. Unless you and we agree to a different location, the arbitration will be conducted within 30 miles of your then current mailing address. No matter which party initiates the arbitration, we will advance or reimburse filing fees and other costs or fees of arbitration, provided each party will be initially responsible for its own attorney?s fees and related costs. Unless prohibited by state law, the arbitrator may award fees, costs, and reasonable attorney?s fees to the other party who substantially prevails in the arbitration. In the event of a conflict between this agreement to arbitrate and any other arbitration agreement between you and us, the terms of the Other Arbitration Agreement shall govern and prevail in such instance.
If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 615-494-1693 or via our online contact form on this website.
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